Shipping policy

Order Processing 

• Digital and phone orders are processed within 2-3 business days from verified purchase, excluding weekends and holidays.
• A confirmation email will be sent with your order details and a shipping tracking number within 48 hours.
• Order adjusting requests must be made before shipping by contact us at groomerverse@gmail.com or 773-698-6143. Adjustments can be made once items are shipped at the client's expense if carrier allows.

Local Delivery
Free local delivery is available for orders over $250 within [area of coverage]. For orders under $250, and additional $15 fuel charge is added. Deliveries are made from our Showroom during regular business hours on Mondays and Fridays within a 50 mile radius of our location. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

In-store pickup
After placing your order and selecting local pickup at checkout. In-stock items will be available for immediate pick up, with order confirmation, during regular showroom hours. Out-of-stock items will be ready for pick-up within 3 to 5 business days. For all out-of-stock items, an email will be sent with your order confirmation and instructions.
 
Shipments
Groomerverse ships domestically to all 50 states and Puerto Rico. Based on our warehouse location and your shipping address, the most efficient shipping carrier options are provided for your order.  We do not ship to P.O. Boxes.
 
Next Day, 2nd Day, and 3-Day shipping are available for an additional charge. The carriers that may be used include, the U.S. Postal Service (USPS), United Parcel Service (UPS), FedEx and motor freight companies for drop shipments. Drop-shipped items sent directly from the manufacturer, at the clients expense, may use Motor Freight companies which may charge additional fees paid by the client for residential addresses and/or for unloading items for “door-to-door” delivery for larger items.

Additional Insurance or signature required for shipment deliveries are available as an add-on option for clients.  Groomerverse has the right to add signature required to shipments and/or additional insurance based on the value of the order.  Groomerverse automatically applies the following insurance per UPS and USPS

• UPS Ground Saver: up to $50 USD included
• All other UPS methods (US): up to $100 USD included
• UPS in Canada: up to $100 CAD included
• USPS First Class Mail is not eligible for insurance.
• All other USPS methods: up to $100 USD. Orders over $200 is the responsibility of the customer at an additional fee set by the provider terms of service.

Recipient can reject a damaged package or email us at groomerverse@gmail.com with the order number and photo. 

Groomerverse cannot control delays from any shipping carrier due to unforeseen circumstances including but not limited to weather delays, labor disruptions, natural disasters, federal holidays or theft. However, if an order is not received within 2 business days of the tracking delivery notification, please contact us at groomerverse@gmail.com with your name and order number, and we will help investigate the delivery delay to the best of our ability and file a claim. Reported "porch theft" must include a copy of a documented police report in order for Groomerverse to investigate and/or process refund claims.

Address Discrepancies

Order verification emails are sent with tracking information. If you discover before shipping that the shipping address is incorrect, Groomerverse can re-route the package at not additional cost. If you discover the shipping address was incorrect while in route, Groomerverse will try to its best ability to work with your chosen shipping carrier to re-route the shipment. Shipping re-route fees are the client's responsibility. 

If the package is marked as delivered to an incorrect address supplied at checkout, Groomerverse will not be held liable, and refunds are not issued. 

Any and all modification to client shipping address accounts are the direct responsibility of the client. Separate Emails are sent for order confirmation and shipping confirmation for clients to review for accuracy. It is the responsibility of the client to make sure all information provided to Groomerverse is updated and accurate. Groomerverse will only change account information with specific written client authorization.

Delivery Signatures
For high value orders and large equipment may require signature at delivery. Please choose a shipping address that will allow for your order to be received and signed for during regular business hours.
 
Restricted Materials ― ORM-D (Other Regulated Materials-Domestic) products can only be shipped within the contiguous United States via a ground carrier. ORM-D cannot be shipped via the United States Post Office, to a P.O. Box, via expedited air transport or internationally.
 
Refunds, returns, and exchanges

If purchase arrives damaged, defective or not as expected, contact us within 30 days. Items must be unused and in original condition. We do not accept returns that have been used due to health and safety regulations. Return shipping is at the expense of the customer. Please refer to our refund policy for a more in-depth guide.

Returns Address: 
Groomerverse
1510 N. Throop St.
Chicago, IL 60642