Seminar Cover Your A$$
Product description
Date: TBD - always on Sunday Time: 10 am-3pm Location: Groomerverse
Prevent liability, negative reviews and customer attrition in this comprehensive collection of seminars for a day event covering a variety of topics to help you manage stress and avoid liability issues. We will announce in our Events Calendar when the next seminar will be.
The series includes
10am-11:30am Stress: It's Not Good for Anyone
11:30-Noon Customer Service Communication during Stressful Situations
Noon-1 pm Lunch (included) and Networking
1pm-2:30pm Should He Stay or Should He Go
2:30pm-3pm Cover your A$$ tips to include in the grooming release form
This in-person seminar series with Lisa Herbold, and Hollus Gessler covers topics that can save a pet's life and prevent client miscommunication. Discover the various stresses and health issues that can impact the grooming routine and understand when it's appropriate for the client to consult a veterinarian. Educate yourself on the factors that may require professional medical intervention or modifications to the groom while learning stress reduction techniques.
Highlights
- Overview of major grooming stresses to the groomer and the furry client.
- Overview of common health issues.
- How to modify a groom for health concerns and stress
- Normal health parameters.
- When to stop a groom and send home.
- What veterinarians need to know.
- Communicating with clients.
- Improving the grooming release form
About the Instructor
Lisa (MPAe, MGBS, ICMGCAH, PGC, FFC, PTI) is an award-winning competitor, Master Pet Aesthetician, Master Groomer Behavior Specialist, IPG International Certified Master Groomer, educator, and has served as a Veterinary Technician with 30+ years of experience working in veterinary emergency services, professional grooming, and teaching CPR/first aid. She is also the author of the Nominated Barkleigh Honors 2025 New Book of the Year, Pet Health & Safety Guide. Lisa is a speaker at the All American Grooming Show.
Find out More Information with Lisa at:
Seminar Cover Your A$$